This privacy policy applies to how we collect, use, share, and protect your personal information when you visit or use our website, products, and services (collectively referred to as “services”). Please read and understand this privacy policy carefully before using our services. If you do not agree with any part of this privacy policy, you should stop using our services immediately. If you use our services, you agree that we collect, use, share, and protect your personal information in accordance with this privacy policy.
I. The information we collect
The information we collect includes the information you provide to us voluntarily when you register, log in, and use our services, and the information we collect automatically through technical means when you use our services. We collect this information to provide you with better services, improve your user experience, and ensure the security and legality of our services.
1. The information you provide to us
When you register, log in, and use our services, you may provide us with the following information:
- Account information: When you register or log in to our services, you need to provide us with your username, password, email, phone number, and other information so that we can create an account for you, verify your identity, contact you, and send you important notices.
- Order information: When you use our services, you need to provide us with your order information, including the name, quantity, price, payment method, and payment status of the children’s books you purchase so that we can process your order, and provide after-sales service.
- Customer service information: When you use our services, you can choose to contact our customer service staff by phone, email, online chat, etc., and provide us with your questions, suggestions, and complaints so that we can solve your problems and improve our services.
2. The information we collect automatically
When you use our services, we may collect the following information automatically through technical means:
- Device information: We will collect information about the device you use, such as device type, device name or model, device identifier, operating system type and version, browser type and version, screen resolution, and language setting, so that we can understand the device you use, optimize our services, and provide more suitable content and features for you.
- Log information: We will collect log information when you use our services, such as service request time, request protocol type, client IP address, request success status, request resource path, and client device information, so that we can analyze and monitor the operation of our services, troubleshoot and fix faults, and ensure the security and stability of our services.
- Cookie information: We will store or retrieve cookies or similar technologies on your device to identify your device, record your preferences and settings, enable your login status, provide personalized content and advertisements, and analyze and track the usage of our services, among other purposes. You can manage or delete cookies through your browser settings. However, please note that if you disable cookies, you may not be able to access some or all functionalities of our services.
II. How we use information
We will use your information in accordance with this privacy policy, for the following purposes:
- To provide you with our services, process your orders, and provide after-sales service.
- To provide you with personalized content and advertising, recommend children’s books or other services that you may be interested in, and invite you to participate in our activities, market research, or satisfaction surveys.
- To improve our services, analyze and statistics our services’ usage, understand user needs and preferences, optimize our services’ content and features, and enhance user experience and satisfaction.
- To ensure the security and legality of our services, prevent, detect, investigate and deal with fraud, infringement, illegal or violation of our agreements or policies, and protect our and our users’ legitimate rights and interests.
- To comply with applicable laws and regulations, enforce court orders, respond to government or regulatory requests, or for other necessary purposes.
III. How we share information
We will not sell or rent your information to any third party unless with your consent or authorization. We may share your information in the following situations:
Purchases on Affiliate Platforms: For books purchased through our affiliate marketing platforms, the refund policy of the respective platform will apply. Please refer to the specific platform’s refund policy for details.
Direct Purchases on Our Website: If you purchased a digital book directly from our website, please note that digital products are generally non-refundable unless they meet the following criteria:
- The product is “not as described”: Each book has its own description on the product page which details all features and attributes. If the book is significantly different from its description, you will be entitled to a refund.
- The product doesn’t work the way it should: If a digital book doesn’t function properly and cannot be accessed or read as intended, and this issue cannot be resolved, you are entitled to a refund.
- The product has a security vulnerability: If a digital book contains a security vulnerability and cannot be easily fixed, you are entitled to a refund.
With our affiliates: We may share your information with our affiliates to provide you with our services or for our legitimate interests. Our affiliates will comply with this privacy policy or a policy consistent with this privacy policy to process your information.
With our partners: We may share your information with our partners to provide you with our services or for our legitimate interests. Our partners include the following types:
- Payment service providers: We will share your payment information with payment service providers to complete your payment request, handle payment disputes, and protect you and us from fraud or illegal activities.
- Logistics service providers: We will share your delivery information with logistics service providers to deliver physical goods to you, such as books.
- Advertising and marketing partners: We will share your device information, log information, Cookie information, etc. with advertising and marketing partners to provide you with personalized content and advertising, analyze and statistics our services’ usage and effectiveness, and improve our services.
For compliance with law or protection of legitimate rights and interests: We may share your information with other parties in the following situations, for compliance with applicable laws and regulations, enforcement of court orders, response to government or regulatory requests, or for protection of our and our users’ legitimate rights and interests:
- Within the scope required or permitted by law, we will disclose your information to judicial authorities or other government or regulatory agencies for cooperation with their investigation, or for other necessary purposes.
- In situations where we deem it necessary, we will disclose your information to other parties to prevent, detect, investigate and deal with fraud, infringement, illegal or violation of our agreements or policies.
- In the event of a merger, acquisition, asset transfer or similar transaction, if it involves the transfer of information, we will require the new party to continue to comply with this privacy policy or a policy consistent with this privacy policy to process your information.
IV. How we protect information
We attach great importance to the security of your information, and we will take reasonable and appropriate technical and organizational measures to protect your information from unauthorized access, use, disclosure, modification, damage, or loss. We will do our best to protect your information, but we cannot guarantee that your information is absolutely secure. Therefore, we also need your cooperation to protect your information, such as choosing a strong password, keeping your password and account information confidential, logging out or closing your browser after using our services, avoiding using public or shared devices or networks to access our services, etc.
V. How we retain information
We will retain your information for the period necessary to achieve the purposes stated in this privacy policy, unless otherwise required or permitted by law. The specific retention period may vary depending on the type of information, the purpose of use, the applicable laws and regulations, and our legitimate business needs. When your information is no longer needed, we will delete or anonymize your information or store it in a way that does not identify you.
VI. How we update information
We strive to keep your information accurate and up-to-date, but we also need your help to update your information. You can access, modify or delete your information through our services, or contact us by the methods provided in this privacy policy. We will respond to your request within a reasonable time and in accordance with applicable laws and regulations.
VII. How we update this privacy policy
We may update this privacy policy from time to time to reflect changes in our services, laws and regulations, or other factors. We will notify you of any changes by posting the updated version on our website or through other appropriate means. Please check this privacy policy regularly to stay informed of any changes. If you continue to use our services after the changes take effect, you agree to the updated privacy policy.
VIII. How to contact us
If you have any questions, comments or suggestions about this privacy policy or your information, please contact us by email at zhigang@togzg.com or by phone at +1 (302) 932-6480. We will try our best to answer your questions and protect your rights.